Managed router services are available to organizations taking PennREN network services from KINBER. Managed router service features include:
- 24/7/365 monitoring through PennREN NOC collecting interface and CPU stats on each device
- Automatic backup configuration of all equipment
- Real-time Alertmon monitoring of any alarms and Service Desk engagement on alarms
- Tier II Break/Fix Engagement of alarms
- Tier III engagement of Tier II escalated situations
- Hardware RMA Replacement
- Equipment under SmartNET contracts will be replaced through existing contract
- EOS/EOL equipment will be replaced with KINBER supported equipment at agreed upon pricing when failures occur
- Software Upgrades
- Evaluation of new firmware and software upgrades on supported devices
Contact info@kinber.org for more information or call 717.963.7490 to speak with a KINBER network sales support specialist.